Frequently Asked Questions

Everything you need to know about your Aerosoles experience.

How do I determine my correct size?

We recommend referring to our comprehensive size guide available on each product page. Our shoes typically run true to size, but specific fit notes (such as narrow or wide) are listed in the product description.

What is your return policy?

We offer a 30-day return window for unworn merchandise in its original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.

When will my order ship?

Standard orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

What makes Aerosoles technology unique?

Our footwear features Diamond Flex Soles and cushioned insoles designed to distribute weight away from the balls of your feet, ensuring maximum comfort and shock absorption for all-day wear.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations, but you may return the items once they arrive.